Delivery and Returns
Orders are dispatched within 1 working day from Hertfordshire UK via Royal Mail 1st Class (Untracked): 1-2 Days.
Orders over £30 qualified for FREE Delivery. Orders under £30 are £3.95
We offer same day dispatch for orders placed before 12pm. During busy periods it may take longer to process your order, and please note that UK delivery may be affected over bank holidays
ORDER ISSUES AND REFUNDS
We have a 60 day returns policy. We’ve extended our policy to give you the chance to make sure your purchase is right for you or your gift recipient without worrying.
However, if your product arrives broken or damaged, please let us know via our contact form within 14 days to ensure we are able to help with your request.
If you’d like to return your product for any other reason, you can also get in touch via our contact form. Please let us know your order number and the reason for returning your product.
Additional non-returnable items:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.